Refund Policy

We want you to pay for Piermits only while it is earning its keep. This policy explains how trials, subscriptions and per-permit charges are billed and when we issue refunds.

Free trial first

Every new account starts with a 14-day free trial with real permit limits, so you can evaluate the Service before paying anything. We encourage you to use the trial to confirm Piermits fits your counties and your workflow.

Monthly subscriptions

Subscriptions are billed monthly in advance and renew automatically. You can cancel at any time from the Billing page; cancellation takes effect at the end of the current billing period and you keep access until then. We do not prorate or refund partial months after that period has started, with the exceptions below.

First-charge guarantee

If Piermits is not working out, email us within 7 days of your first subscription charge and we will refund that charge in full. This applies once per account, to the first charge only.

Per-permit (overage) charges

Permits created beyond your plan's included amount are billed per permit on your next invoice. Because each permit consumes county data, document generation and processing at the moment you create it, overage charges are non-refundable once the permit has been created, except when the charge resulted from a duplicate, a billing error, or a verified malfunction of the Service.

Billing errors and duplicates

If we ever charge you twice, charge the wrong amount, or charge you after a confirmed cancellation, tell us and we will refund the difference in full, no questions asked.

What refunds do not cover

Refunds cover our fees only. Government permit fees, county charges, and fees paid to third parties (engineers, surveyors, notaries) are outside the Service and are not refundable by us. A permit denial or delay by an authority having jurisdiction is not by itself grounds for a refund; see our Terms of Service for how responsibility is allocated.

How to request a refund

Email billing@piermits.com from the address on your account, with the charge date and amount. We respond within 2 business days, and approved refunds are returned to the original payment method (typically 5-10 business days, depending on your bank).

Changes

We may update this policy; material changes will be posted here with a new date and apply to charges made after that date.